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Privacy Policy

How we collect, use, and protect your personal information.

This Privacy Policy explains how Nesema ("we", "us", or "our") collects, uses, and protects your personal data when you visit nesema.shop and make a purchase. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller for your personal information is:

2. Information We Collect

We collect the following types of personal information:

  • Identity data: First name, last name.
  • Contact data: Billing address, delivery address, email address, telephone number.
  • Transaction data: Details about payments and purchases you make from us.
  • Technical data: IP address, browser type, time zone, operating system (collected automatically via cookies).
  • Usage data: Information about how you use our website.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your order, including delivery and returns.
  • To send you order confirmations and shipping notifications.
  • To respond to your customer service enquiries.
  • To comply with our legal obligations.
  • To improve our website and services (using anonymised analytics data).

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing is necessary to fulfil your order.
  • Legitimate interests: To improve our services and prevent fraud.
  • Legal obligation: To comply with applicable laws and regulations.
  • Consent: Where you have given us explicit consent (e.g., marketing emails).

5. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

  • Payment processors to handle secure payment transactions.
  • Delivery carriers to fulfil your order.
  • IT service providers who support our website operations.

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Order data is typically retained for 6 years in compliance with UK tax law.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: Request a copy of the data we hold about you.
  • Right to rectification: Request correction of inaccurate data.
  • Right to erasure: Request deletion of your personal data where applicable.
  • Right to restrict processing: Request that we limit how we use your data.
  • Right to data portability: Request transfer of your data in a usable format.
  • Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at support@nesema.shop.

8. Cookies

Our website uses essential cookies to ensure it functions correctly. We may also use analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment data is handled by certified payment processors and is not stored on our systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the UK's data protection authority, the Information Commissioner's Office (ICO), at ico.org.uk.

Last updated: May 2025